Description

The Operations Manager is a key leadership position responsible for overseeing the dispatch operations and public safety dispatch staff. This role ensures the delivery of high-quality emergency communication services through effective supervision of dispatch personnel, implementation of operational policies, and coordination with internal and external stakeholders.

The Dispatch Manager plays a critical role in maintaining operational readiness, enforcing compliance with regulatory and agency standards, and promoting a culture of accountability and professionalism. The Operations Manager will possess strong leadership skills, excellent communication abilities, and demonstrated experience managing teams in a mission-critical, high-stress environment.

Requirements

Pre-Employment Requirements

High school diploma or equivalent (required).
Associate or Bachelor’s degree in Public Administration, Emergency Management, or a related field preferred; equivalent work/life experience will be considered.
Proficiency in computer applications and the ability to type a minimum of 15 correct words per minute.
Three satisfactory professional references.
Successful completion of a security background investigation (employment is contingent upon results).
Pre-employment drug screening (employment is contingent upon results).

Position Requirements

APCO Certified Public-Safety Communication Center Manager (or equivalent certification) within 365 days of hire.
Must obtain and maintain all required credentials for access to the Criminal Justice Information System (CJIS) within 90 days of hire.
Effective verbal and written communication skills.
Ability to learn and apply relevant policies, procedures, and programs of the dispatch center.
Capacity to work under pressure and remain composed during emergency situations.