Description

Job Title: Customer Success Manager: Public Sector (Michigan)
Location: Remote/Hybrid
Position Type: Part Time, 20 hours per week
Department: Customer Success

Definable Solutions, Inc., (parent company of Munetrix & School Data Solutions) is an industry leader in education data management tools and performance analytics applications. We partner with K-12 school districts to transform their data into actionable insights. We are a team of mission-driven former educators, data scientists, and industry disruptors who are taking the company to its next stage of growth---and we’re looking for like-minded individuals to join us in our quest. Our flexible work environment values the importance of bringing diverse backgrounds and interests to the collaboration process. At Definable Solutions, you’ll get the opportunity to redefine a category.

Job Overview:  
Are you a recently retired municipal government leader with a deep background in finance or administration? Are you looking for a flexible, impactful way to leverage your years of public service in your next chapter? If so, we have a unique opportunity for you.

We are a technology company dedicated to helping local governments become more efficient and better serve their communities. Our platform is designed to solve the exact operational and financial challenges you navigated throughout your career. We are seeking a subject matter expert to join us not as a typical software manager, but as a trusted strategic advisor to our municipal partners across Michigan.

In this role, you will be the primary relationship manager for a portfolio of city, township, and county governments. Your mission is to ensure they achieve their desired outcomes using our solution. You won't be selling software; you will be coaching, guiding, and building partnerships with your former peers. You’ve sat in their chair and faced their budget cycles, operational hurdles, and reporting requirements. This firsthand knowledge is precisely what will make you a credible and invaluable resource.

We believe the best person to help our customers succeed is someone who has lived their reality. Your deep municipal expertise is more valuable to us than any specific software or tech industry experience. This is your chance to apply a career's worth of knowledge to help local governments across the state thrive.

What We Offer:

• Competitive compensation
• Vacation & sick leave 
• A collaborative and dynamic work environment dedicated to employee growth and development.
• Opportunities for professional development and advancement within the company.
• A culture that values teamwork, innovation, and customer success.

Non-Discrimination Policy:
Definable Solutions, Inc. is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. Definable Solutions, Inc. also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.

Requirements

Key Responsibilities:  

• Serve as a Strategic Advisor: Act as the primary point of contact and trusted partner for municipal government clients throughout Michigan, leveraging your deep domain expertise to guide them toward their goals.
• Customer Engagement and Training: Train finance directors, operations managers, and their teams on how to best use the platform to solve their real-world challenges. Provide ongoing guidance on best practices for utilizing the platform driving engagement and usage. Develop and deliver customized training sessions to municipal staff and leadership on using the platform effectively.  
• Drive Customer Outcomes: Proactively engage with clients to understand their strategic objectives. Conduct regular check-ins and business reviews to ensure they are maximizing the value of the software and achieving measurable results.
• Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within each municipality, from end-users to department heads.
• Advocate for the Customer: Act as the internal voice of your clients, channeling their feedback to our product and development teams to help shape the future of our platform.

Qualifications:

• Required: Municipal Government Expertise: A minimum of 7+ years of experience working in a Michigan municipal government (city, county, township) with a leadership role such as finance director or deputy, treasurer, city manager, county or township supervisor, etc.. You have firsthand experience with public sector budgeting, procurement, reporting, and operational management.
• Credibility and Empathy: You can instantly connect with public sector professionals because you have lived their reality. You understand their unique pressures, constraints, and motivations.
• Communication Skills: You are an excellent listener, teacher, and communicator, capable of explaining complex topics in a simple, relatable way.
• Problem-Solving Mindset: You enjoy troubleshooting challenges and are passionate about helping people find better ways to work.
• Tech-Curious: You do not need to be a software expert, but you should be comfortable with technology and eager to learn our platform inside and out. Prior experience with data and analytics platforms used in municipal settings (Munetrix, Munis, Cityworks, OpenGov, ClearGov, or similar) is a plus.
• Location: Resident of Michigan with the ability to travel to client sites within the state as needed.