Description

Compensation: $70,000.00 - 75,000.00 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management

The EVS Operations Manager is responsible for the growth, operational and financial success of his/her branch. The Operations Manager must lead a diverse team, engage in regular client interaction, develop internal and external relationships, deliver financial goals, manage and forecast an accurate budget, manage vendors, interface with senior leadership and work to continuously develop operational team members.

Shift: Monday - Friday Mid Shift or 12:30PM - 9:00PM

Essential Duties And Responsibilities:

Client Relations

• Maintain constant communication with clients to ensure consistent and satisfactory service.
• Entertain clients and prospective clients.
• Respond to customer inquiries and resolve complaints.
• Ensure quality services are provided in accordance with account requirements.
• Visit client accounts and establish customer inspection and visitation schedules.
• Maintain effective and robust quality assurance programs.
• Identify and correct problems pertaining to productivity and efficiency.
• Ensure EVS-specific service standards are met, including cleanliness, infection control, and regulatory compliance in healthcare or institutional environments.

Employee Relations and Supervision

• Create a team-oriented environment where employees can learn and succeed.
• Create positive employee morale within your branch.
• Demonstrate solid leadership skills.
• Ensure branch employees understand their responsibilities and are properly trained.
• Regularly review employee performance and address performance issues.
• Provide support and leadership in special projects/initiatives, as directed by regional, division or corporate-level management.
• Ensure that all audits, including financial, HR, Safety and Risk Management audits, achieve satisfactory results. Investigate and correct issues identified in audits.

General

• Oversee EVS operations to ensure alignment with industry standards, including staff training on infection control, chemical usage, and safety protocols.
• Responsible for the operational and financial success of an ABM branch and Districts as assigned.
• Is accountable for meeting financial objectives by controlling expenses, expanding billable services to current customers, and attracting new customers.
• Responsible for all financial aspects of branch operations, including budgeting, labor review, billing, receivables, and payables.
• Responsible for completion of annual budget.
• Responsible for keeping revenue and costs within this budget.
• Must be able to forecast future performance against annual budget.
• Ensure accurate billing and assist in the collection of overdue accounts.
• Ability to understand profit and loss statements.
• Control labor expenses. Direct the purchasing and inventory management of supplies.

Minimum Requirements:

• Bachelor's degree, preferred
• 5+ years prior management or supervisor experience in EVS.
• Fire Safety
• Blood Borne Pathogens
• Hand Hygiene
• Infection Control
• Q-Tips, and Best Practices
• Chemical Safety and Usage
• Understanding of the service industry trends, practices, and process.
• Solid accounting and business acumen

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About Us

ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.